CANCELLATION POLICY

For individual travellers / FITS

To guarantee your reservation:
  • 100 % prepayment is to be paid upon reservation.
In case of cancellation:
  • We will refund you the full amount if you cancel 24 hours before the starting time of the activity. 
Changes to confirmed bookings:
  • Changes of arrival date can be modified without extra cost, due to availability. 
Reservations in Seiland House is with 2 nights minimum.
We require following information:
  • Name
  • Address
  • Nationality
  • Telephone number, with country code
  • Email
  • Flight information (in case that you ordered pick up)
  • Allergies or dietary requirements
For groups
Minimum group size is 10 people, maximum size is 50.
A deposit payment will confirm your booking:
  • 25 % deposit is to be paid upon booking.
  • The remaining 75 % is to be paid 4 weeks before arrival.
  • Extras like drinks, services and activities will be invoice after.
Your group bookings can be cancelled as follows:
  • We will refund you the full amount prior to 3 months of cancellation.
  • Between 3 months and 2 weeks before we will charge 25 % of the reservation.
  • Two weeks prior to arrival we will charge you 100 % of the reservation.
  • Same cancellation rules above applies to reduction in numbers of participants.
Information and requirements:

1. Drinks:

  • The events include all the described meals (food and drink) according to the offer. Alcoholic beverages and VAT are not included.

2. Safety, health:

  • Guests are obliged to follow the safety instructions and the instructions provided by the organizer and should have relevant insurance to cover the activity they are participating in.
  • Each guest is obliged in good time to make the organizer aware of any health conditions that should be taken into consideration during the event.
3. Weather conditions:
  • In case of particularly difficult weather conditions, which means that the planned arrangement/event cannot be carried out, we will cancel due to safety reasons or no visibility. In this case the organizer is not eligible to give any refund. These are majeure force, so cost still apply.
4. Clothing:
  • For the events, the usual leisure attire adapted to the season is recommended. In addition, guests should bring a warm jacket or sweater and outerwear that is wind resistant. A lightweight walking bag for extra underwear, toiletries etc. is also recommended.

Alta 31.01.2020
SEH